Desk Connect is fully operational now. Thank you for your patience as we rectify the issue.
Aug 17, 23:12 PDT
Both Inbound and Outbound sync are processing now. We are monitoring things closely and will provide another update shortly. Thank you for your patience.
Aug 17, 18:36 PDT
In order to speed up the overall processing of data we have temporarily paused the Desk Connect inbound sync (Salesforce to Desk updates). The outbound sync (Desk to Salesforce updates) is currently processing data. We will continue to provide updates here.
Aug 17, 16:29 PDT
We are continuing to process the backlog for both inbound and outbound Desk Connect data sync queues. We will continue to provide further updates. Many thanks.
Aug 17, 15:45 PDT
Desk Connect has now been fully enabled. Inbound data has begun to sync between Salesforce and Desk too. We will continue to monitor progress as both inbound and outbound queues catch up. We appreciate your patience while we addressed this interruption.
Aug 17, 13:10 PDT
We have now re-enabled the outbound queue for Desk Connect, so data has begun processing from Desk to Salesforce as this queue catches up. We will provide another update once the inbound queue is also enabled for Salesforce to Desk data sync. Many thanks for your patience.
Aug 17, 11:09 PDT
We still have Desk Connect turned OFF at the moment while engineering monitors other services and ensures stability. Once we find that things look stable, we will turn Desk Connect back ON. We appreciate all the cooperation and patience from all of you. Thanks very much!
Aug 17, 10:03 PDT
We have temporarily paused Desk Connect while we monitor systems, to alleviate any potential recurrences of this morning's interruption in service.
We hope to have Desk Connect back up and running as soon as possible.
Aug 17, 08:06 PDT
Services are back online.
We are continuing to monitor all services to ensure they're fully stable.
Aug 17, 07:23 PDT
We've made some backend changes and service is coming back online now.
It'll take some time for all services to be restored fully, but they're coming back online now.
Aug 17, 07:18 PDT
We're attempting a number of fixes to bring all services back online now.
Thank you for your continued patience.
Aug 17, 07:04 PDT
Our efforts to restore the affected services continue.
We do not have an ETA at this time, and appreciate your continued patience.
Aug 17, 06:53 PDT
All hands are on deck looking into the issue now.
We expect to have an update shortly.
Aug 17, 06:29 PDT
The issue has spread to affect Support Centers as well.
We are bringing resources online to help with the investigation now.
Aug 17, 06:13 PDT
We're looking into a handful of reports of slowness in the Agent Desktop and will have an update shortly.
Aug 17, 06:05 PDT