All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
App Integrations ? Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 30, 2017

No incidents reported today.

Apr 29, 2017

No incidents reported.

Apr 28, 2017

No incidents reported.

Apr 27, 2017

No incidents reported.

Apr 26, 2017

No incidents reported.

Apr 25, 2017
Resolved - Our Engineering team has continued to monitor the situation and we have not seen any further delays related to case and filter updates. Thank you again for your patience while we investigated and addressed the issue.
Apr 25, 11:16 PDT
Monitoring - The fix has been implemented and services have been fully restored.

We are monitoring the situation further.
Apr 25, 09:34 PDT
Identified - Our team has identified the issue and are beginning working on a fix that will restore service.

Thanks for your continued patience.
Apr 25, 09:23 PDT
Investigating - We are looking into issues with Cases and Filters not updating properly, similar to yesterday.

This may affect, but is not limited to:

Updates to Cases.
Filters not updating properly.
CTI integrations (TalkDesk, 8x8, etc.) not properly creating Cases when calls come in.
Changes to Cases appearing to not take effect immediately.

Thanks so much for your continued patience.
Apr 25, 08:55 PDT
Apr 24, 2017
Resolved - Our Engineering team has continued to monitor the situation and we have not seen any further delays related to case and filter updates. Thank you again for your patience while we investigated and addressed the issue.
Apr 24, 12:11 PDT
Monitoring - Our Engineering team has implemented a solution to resolve the delays seen with case and filter updates. We will continue to monitor the situation carefully.

Thanks so much for your patience while we addressed this
Apr 24, 10:51 PDT
Update - Thanks so much for your continued patience.

Our team continues to work to resolve the issue causing today's problems. We'll provide an update as soon as we have more information available.
Apr 24, 09:43 PDT
Update - Our team is continuing to resolve the issue affecting Desk right now.

Thanks so much for your continued patience.
Apr 24, 08:13 PDT
Update - Our team continues to troubleshoot the underlying issue.

This may affect, but is not limited to:

Updates to Cases.
Filters not updating properly.
CTI integrations (TalkDesk, 8x8, etc.) not properly creating Cases when calls come in.
Changes to Cases appearing to not take effect immediately.

Thanks so much for your continued patience.
Apr 24, 07:42 PDT
Update - Our team is continuing to work on the underlying issue causing this issue.

We'll provide another update shortly.
Apr 24, 07:13 PDT
Identified - We've identified an issue causing Filters to not update quickly and Cases to appear to be not updating or missing replies.

Our team is working to resolve this as quickly as possible.
Apr 24, 06:44 PDT
Apr 23, 2017
Completed - Thanks for your patience while we completed this. All services are fully operational now.
Apr 23, 00:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 PDT
Scheduled - We will be conducting necessary database maintenance this Saturday April 22nd. The maintenance will start at 11.00 PM PDT and is expected to be complete by 12.00 AM PDT. During this time there may be intermittent access to Desk services. Thank you for your patience
Apr 20, 17:52 PDT
Apr 21, 2017
Resolved - We have identified and resolved the issues with cases and case filters not updating. We have made some changes on our side and will continue to monitor. Thank you for your patience.
Apr 21, 10:10 PDT
Investigating - We are currently investigating an issue with cases and case filters not updating as expected and case notes not showing on cases in Next Gen. We will provide an update once we have more information.
Apr 21, 09:29 PDT
Apr 20, 2017
Resolved - Our Engineering team has determined the root cause of the issue and implemented a solution. The issue pertained to custom Case Themes only and these should be loading correctly in the Classic Agent now. Many thanks for your patience while we addressed this.
Apr 20, 10:35 PDT
Investigating - We are investigating reports of cases failing to load after you click to open them in Classic Agent. In the interim, you may want to switch over to Next Gen to continue to work cases. We apologize for the inconvenience and thank you for your patience.
Apr 20, 09:59 PDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.