The scheduled maintenance has been completed.
May 22, 12:19 PDT
Processing background jobs, case exports, and bulk updates is continuing to take place at a slower rate this morning during peak hours.
May 21, 07:45 PDT
Scheduled maintenance is progressing smoothly. We will provide another update shortly.
May 20, 23:50 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:30 PDT
Our Engineering team will be processing background jobs, case exports and bulk updates at a slower rate during peak morning hours (typically 7:30 am Pacific time to 11 am Pacific time) for the next few days. These times may vary, and start earlier, if we determine there are performance issues and it is needed. This is essential to help ensure the stability and performance of the remainder of the Desk system. Our Engineering team is working around the clock to address database performance which has caused some interruptions in the system. This measure is temporary and we will update this page as we put more updates in place to mitigate system interruptions. In the meantime we recommend running bulk updates and case exports later in the day (Pacific time) when there should be less impact. Many thanks for your patience.
May 9, 21:03 PDT