All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - We have resolved this issue on our side and will continue to monitor the system. Thanks for your patience while we addressed this issue.
Dec 4, 12:46 PST
Identified - We have identified the issue and are working towards a resolution on our side.
Dec 4, 12:42 PST
Investigating - We are investigating reports of Next Gen not loading or being very slow.
Dec 4, 12:38 PST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Resolved - We implemented a fix that resolved the issue, you should no longer see issues with Classic agent filters and Next gen agent not loading. Thank you for your patience while we worked on this issue!
Dec 1, 10:39 PST
Identified - We have identified the issue and we're currently implementing a fix to resolve the issue. More information will follow shortly.
Dec 1, 10:33 PST
Update - Classic agent appears to be affected as well, you may find that Filters are not loading properly. We are working on getting this resolved and will post continuous updates.
Dec 1, 10:18 PST
Investigating - We are currently investigating an issue with Next gen agent. You may see that it does not load and takes you to a server error page. You may use Classic agent for now, while we investigate this issue further. Thank you for your patience.
Dec 1, 10:16 PST
Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.