All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - The issue has been resolved and Filters are loading quickly again.
Apr 16, 05:37 PDT
Investigating - We are looking into some reports that Filters in Classic Agent are taking 20-30 seconds to load.

Next Gen appears to be unaffected at this time.
Apr 16, 05:27 PDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Resolved - Everything is back to normal now. Thanks for your patience while we restored full functionality.
Apr 11, 17:15 PDT
Monitoring - We have rolled out the fix for the issue and are currently monitoring this, plus running additional tests. We'll resolve the issue shortly, once we are happy everything is running as expected.
Apr 11, 17:10 PDT
Identified - As this affects Classic and Next Gen Agent, sending and receiving may be impacted too. We have identified the issue, and should have a resolution shortly.
Apr 11, 16:50 PDT
Investigating - We are seeing issues with Classic Agent, Next Gen Agent, and the Admin Panel where certain actions are not responding correctly. Our team are working on restoring full functionality now. Thanks for your patience.
Apr 11, 16:34 PDT
Apr 10, 2018
Resolved - We have resolved the issue on our side. Next Gen Agent and the API endpoints should be back normal now. If you still have issues accessing Next Gen, we recommend clearing your cache and cookies and restarting your browser.
Apr 10, 09:48 PDT
Identified - We have identified the issue and are working to resolve it currently. Thanks for your patience!
Apr 10, 09:42 PDT
Update - We are still investigating the issues with Next Gen. At this time some API endpoints also are down. We are looking into that as well.
Apr 10, 09:32 PDT
Investigating - We are investigating reports of Next Gen Agent being down. At this time, Classic Agent is unaffected. Once we have more information, we will provide an update.
Apr 10, 09:16 PDT
Apr 9, 2018

No incidents reported.