We have monitored and the issue looks to be fully resolved. If you still see any issues with Next Gen case layouts, please contact email@example.com
Feb 23, 19:19 PST
Monitoring - All systems are operational. We will continue to monitor and test the deployed fix. Thanks for your patience.
Feb 23, 16:56 PST
Our deploy of the fix for the issues is still ongoing. Thanks for your continued patience.
Feb 23, 14:18 PST
We are also looking into reports of Business Insights not loading. This may be related to the issue with Next Gen case layouts. We wil provide another update shortly.
Feb 23, 13:40 PST
We are still working to resolve this issue. We hope to have another update shortly.
Feb 23, 13:06 PST
Our deploy of the fix is still in the works.
Thanks for your patience!
Feb 23, 11:35 PST
We've identified the issue and are working on a fix for it now.
This only affects the Admin portion of Next Gen Case Layouts. Front end display and functionality does not appear to be affected.
Feb 23, 10:44 PST
We're looking into reports of Next Gen Case Layouts missing from the Admin.
We'll have a more detailed update shortly.
Feb 23, 10:36 PST