All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Oct 1, 23:00 - Oct 2, 00:00 PDT
Update - Please note that our scheduled database maintenance has been moved to Saturday October 1st at 11pm PDT. There will no longer be any maintenance on Saturday 24th September.
Sep 20, 15:04 PDT
Scheduled - We will be conducting necessary database maintenance this Saturday 24th September. The maintenance will start at 11.00 PM PDT and is expected to be complete by 12.00 AM PDT. During this time there may be intermittent access to Desk services. Thank you for your patience
Sep 19, 16:12 PDT
Past Incidents
Sep 30, 2016

No incidents reported today.

Sep 29, 2016

No incidents reported.

Sep 28, 2016

No incidents reported.

Sep 27, 2016
Resolved - We are not seeing any further issues related to scripts not rendering within articles on Support Centers. Thank you for your patience while we addressed this.
Sep 27, 15:50 PDT
Monitoring - Our Engineering team believe they have identified the issue and scripts should now be rendering correctly in Support Center articles. We are continuing to monitor. If you are still experiencing issues please contact the Support team support@desk.com Many thanks for your patience.
Sep 27, 14:49 PDT
Investigating - We are currently experiencing an issue with article scripts not rendering correctly on Support Centers. Our Engineering team are investigating with a high priority and we will continue to provide updates here. Thank you for your patience.
Sep 27, 13:30 PDT
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.