All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2017
Resolved - We have resolved this issue. Thank you so much for your patience!
Sep 20, 12:27 PDT
Update - We are still working to resolve the issues with Next Gen. In the interim, if you are using Classic Agent as a workaround, please note there may be some system lag which we are looking into as well. Thank you for your patience.
Sep 20, 11:38 PDT
Identified - We have identified the cause of the issue on our side and are working to resolve it. Once we have more information, we will provide an update.
Sep 20, 10:58 PDT
Update - We are continuing to investigate the issues with Next Gen Agent. Once we have further information, we will provide an update. Thanks for your continuing patience.
Sep 20, 10:36 PDT
Update - While we investigate the issue you may see case filters not loading properly in Next Gen as well as errors when attempting to send replies out from Next Gen. In the interim, you can continue to use Classic Agent, as it appears to be unaffected.
Sep 20, 09:34 PDT
Update - We are continuing to investigate issues with Next Gen not loading properly. Thank you for you patience.
Sep 20, 09:31 PDT
Investigating - We are currently investigating reports of Next Gen being down, displaying an error message.
Sep 20, 08:54 PDT
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017
Completed - Scheduled maintenance is now completed. Thank you for your patience throughout the session.
Sep 17, 01:05 PDT
Verifying - Scheduled maintenance is almost complete. We are running final checks now and will provide another update shortly.
Sep 17, 00:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 PDT
Scheduled - We will be conducting necessary database maintenance this Saturday September 16th. The maintenance will start at 11.00 PM PT and is expected to be complete by 12.30 AM PT. During this time there will be intermittent access to all Desk services. Thank you for your patience.
Sep 12, 11:14 PDT
Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - Amazon has reported that the issue is resolved. Attachments should be opening normally without error now.
Sep 14, 13:28 PDT
Monitoring - Amazon is reporting that they have identified the issue with S3 access and resolved it on their side. We will continue to monitor on our side.
Sep 14, 12:57 PDT
Update - Amazon is having an issue with S3 availability, which is likely the cause of the case attachments not loading. We are following up on this with Amazon currently.
Sep 14, 12:43 PDT
Investigating - We are investigating reports of case attachments not loading. We will provide an update as soon as we have more information.
Sep 14, 12:41 PDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.