All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2018

No incidents reported today.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 3, 2018
Resolved - Filters are updating correctly now in Desk. We apologize for the inconvenience this has caused and thank you for your patience.
Jan 3, 18:14 PST
Update - Our developers are still investigating the issue with Filters not updating. Unfortunately, we do not have an ETA yet but we will provide an update as we work through the issue.
Jan 3, 17:29 PST
Update - Our developers are still actively investigating the issue with Filters. We will provide another update shortly.
Jan 3, 16:58 PST
Investigating - We're investigating reports of Filters not updating in Desk. We will provide further updates as soon as possible
Jan 3, 16:29 PST
Resolved - This issue has been fully resolved, we thank you for your patience!
Jan 3, 15:53 PST
Update - We are still monitoring, the jobs should be fully caught up in the next hour or so. Thank you for your patience!
Jan 3, 15:23 PST
Update - We are still monitoring the issue. The jobs are delayed but are catching up and should be aught up in a little while. Thank you for your patience.
Jan 3, 14:59 PST
Monitoring - We have identified the cause of the issue and you should be able to access the agent. However, the jobs are backed up and still being investigated. Inbound and outbound emails, filter counts, case exports and bulk updating all may be delayed until the jobs catch up.
Jan 3, 14:29 PST
Update - Our developers are continuing to work towards fixing the the issue, but we still do not have an ETA. We thank you for your patience!
Jan 3, 13:54 PST
Update - Our developers are still working on the issue, but at present we do not have an ETA. Rest assured we are working diligently to get you back up as soon as possible.
Jan 3, 13:24 PST
Update - Our developers are still actively investigating the issue. Thank you for your patience.
Jan 3, 12:58 PST
Investigating - Beginning at approximately 12:20 PM PT, we began investigating reports of the agent and admin being inaccessible. Our developers are investigating the issue and we will update you as soon as we have more information
Jan 3, 12:27 PST