All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Resolved - This incident has now been resolved. Thanks for your patience while we worked to get to the bottom of this and put a resolution in place.
Nov 28, 07:56 PST
Monitoring - Our DevOps team have now resolved this issue and bulk updates are processing normally. We will continue to monitor the situation.
Nov 28, 07:26 PST
Update - We are continuing to investigate the issue to get to the bottom of it. Our team are working to get this resolved as soon as possible. Thanks for your patience on this.
Nov 28, 06:50 PST
Investigating - We have had reports of bulk updates being slow to process. We are currently investigating this and will update here as soon as we have any further details.
Nov 28, 06:14 PST
Nov 27, 2018

No incidents reported.