All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 4, 2016

No incidents reported today.

May 3, 2016

No incidents reported.

May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016
Resolved - This issue with the support@desk.com mailbox has been resolved.
Apr 28, 10:33 PDT
Monitoring - Today we saw an email issue that affected emails to the Desk.com Support team, which means we may have missed some emails from our customers. If you sent an email directly to support@desk.com between 3.45pm PST and 12.15am PST, please send it onto us again, just in case we're unable to restore the original emails.

Please Note, this only impacts emails sent directly to support@desk.com and does not impact anything sent through the Support Center. This issue does NOT effect any other customers, it's purely an issue with our own internal email. If you feel we have taken longer to reply than our normally very fast response times, this is likely why.
Apr 27, 02:02 PDT
Apr 26, 2016

No incidents reported.

Apr 25, 2016

No incidents reported.

Apr 24, 2016

No incidents reported.

Apr 23, 2016
Completed - The scheduled maintenance has been completed.
Apr 23, 23:16 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 PDT
Scheduled - We will be conducting necessary database maintenance this Saturday 23rd April. The maintenance will start at 10.00 PM PDT and is expected to be complete by 12.00 AM PDT. During this time there may be intermittent access to Desk services. Please refresh your browser if this is the case
Apr 23, 10:35 PDT
Completed - The scheduled maintenance has been completed.
Apr 23, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 PDT
Scheduled - We will be conducting necessary database maintenance this Saturday 23rd April. The maintenance will start at 10.00 PM PDT and is expected to be complete by 12.00 AM PDT. During this time there may be intermittent access to Desk services. Please refresh your browser if this is the case.
Apr 20, 18:35 PDT
Apr 22, 2016

No incidents reported.

Apr 21, 2016

No incidents reported.

Apr 20, 2016

No incidents reported.