All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017
Resolved - Our engineering team were able to identify the issue and have now resolved this. Thank you for your patience while we addressed this!
Oct 18, 16:30 PDT
Update - Our development team continues to investigate the API issues. Thanks again for your patience!
Oct 18, 15:11 PDT
Investigating - We are currently looking into issues with API calls not returning the expected number of records. Once we have more information we will let you know. Thanks for your patience while we investigate this.
Oct 18, 14:47 PDT
Resolved - Our development team has made the necessary changes on our side and resolved the issue. Thanks so much for your patience.
Oct 18, 11:30 PDT
Update - We are continuing to address the issue on our side. Thanks for your continued patience.
Oct 18, 10:45 PDT
Identified - We have identified the issue and our team is making necessary changes on our side. Thanks for your patience while we look into this.
Oct 18, 10:16 PDT
Investigating - We are currently investigating slow performance in Next Gen. As soon as we have more information, we will provide it.
Oct 18, 10:04 PDT
Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.