All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 31, 2016

No incidents reported today.

Aug 30, 2016

No incidents reported.

Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016
Resolved - Our Engineering team have now resolved the issue with outbound email delays. Many thanks for your patience while we addressed this issue.
Aug 20, 22:37 PDT
Update - Our Engineering team is continuing to investigate and narrow down the issue we are experiencing with outbound email delays. Many thanks for your continued patience while we address this as quickly as we can.
Aug 20, 20:54 PDT
Investigating - We are currently experiencing outbound email delays. Our engineering team are actively investigating the issue with a high priority. We'll continue to provide further updates here. Thank you for your patience.
Aug 20, 18:51 PDT
Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - Desk Connect is fully operational now. Thank you for your patience as we rectify the issue.
Aug 17, 23:12 PDT
Update - Both Inbound and Outbound sync are processing now. We are monitoring things closely and will provide another update shortly. Thank you for your patience.
Aug 17, 18:36 PDT
Update - In order to speed up the overall processing of data we have temporarily paused the Desk Connect inbound sync (Salesforce to Desk updates). The outbound sync (Desk to Salesforce updates) is currently processing data. We will continue to provide updates here.
Aug 17, 16:29 PDT
Update - We are continuing to process the backlog for both inbound and outbound Desk Connect data sync queues. We will continue to provide further updates. Many thanks.
Aug 17, 15:45 PDT
Update - Desk Connect has now been fully enabled. Inbound data has begun to sync between Salesforce and Desk too. We will continue to monitor progress as both inbound and outbound queues catch up. We appreciate your patience while we addressed this interruption.
Aug 17, 13:10 PDT
Update - We have now re-enabled the outbound queue for Desk Connect, so data has begun processing from Desk to Salesforce as this queue catches up. We will provide another update once the inbound queue is also enabled for Salesforce to Desk data sync. Many thanks for your patience.
Aug 17, 11:09 PDT
Update - We still have Desk Connect turned OFF at the moment while engineering monitors other services and ensures stability. Once we find that things look stable, we will turn Desk Connect back ON. We appreciate all the cooperation and patience from all of you. Thanks very much!
Aug 17, 10:03 PDT
Update - We have temporarily paused Desk Connect while we monitor systems, to alleviate any potential recurrences of this morning's interruption in service.

We hope to have Desk Connect back up and running as soon as possible.
Aug 17, 08:06 PDT
Monitoring - Services are back online.

We are continuing to monitor all services to ensure they're fully stable.
Aug 17, 07:23 PDT
Identified - We've made some backend changes and service is coming back online now.

It'll take some time for all services to be restored fully, but they're coming back online now.
Aug 17, 07:18 PDT
Update - We're attempting a number of fixes to bring all services back online now.

Thank you for your continued patience.
Aug 17, 07:04 PDT
Update - Our efforts to restore the affected services continue.

We do not have an ETA at this time, and appreciate your continued patience.
Aug 17, 06:53 PDT
Update - All hands are on deck looking into the issue now.

We expect to have an update shortly.
Aug 17, 06:29 PDT
Update - The issue has spread to affect Support Centers as well.

We are bringing resources online to help with the investigation now.
Aug 17, 06:13 PDT
Investigating - We're looking into a handful of reports of slowness in the Agent Desktop and will have an update shortly.
Aug 17, 06:05 PDT
Resolved - The API 403 error has now been resolved. Many thanks for your patience while we addressed this.
Aug 17, 15:29 PDT
Monitoring - Our Engineering team have released a fix so the 403 error should no longer be occurring. We will continue to monitor the issue.
Aug 17, 14:52 PDT
Identified - We are receiving some reports of 403 errors being returned when accessing the Desk API. Our Engineering team have determined the cause and are currently implementing a fix. We will provide a further update shortly. Many thanks for your patience.
Aug 17, 13:57 PDT