All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Postmortem - Read details
Oct 19, 11:26 PDT
Resolved - We have resolved the issue and confirmed Filters are updating again.

If you're still seeing issues, please reach out to support.
Oct 19, 10:46 PDT
Investigating - We're looking into reports of Filters not updating.
Oct 19, 10:38 PDT
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 14:09 PDT
Monitoring - It appears most sites with a Custom Domain are back to normal now. Thanks for your patience.
Oct 12, 14:03 PDT
Identified - We are seeing some issues where accounts with CNAME records (custom web addresses), are taking longer to come fully back from the previous system delays.
Oct 12, 13:36 PDT
Resolved - The issue has been resolved and all Desk sites are back online now.

If you're still experiencing any issues, please reach out to our support team for further assistance,.
Oct 12, 12:46 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 12:11 PDT
Update - We have identified the source of the issue and services are coming back online now, though slowly.

Thank you for your patience while we get things back to 100% operational status.
Oct 12, 12:11 PDT
Update - Engineering are continuing to look into the issue with the highest priority possible.

All hands are on deck. Thank you for your continued patience.
Oct 12, 11:56 PDT
Update - We are continuing to investigate this issue.
Oct 12, 11:42 PDT
Investigating - We're looking into 503 errors when trying to access various parts of Desk.com

As of now, it appears all systems are down.
Oct 12, 11:31 PDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.