Monitoring - Our Engineering team have identified the issue and have implemented a fix. Case Exports are beginning to process now as we work through the backlog. We are continuing to monitor this issue closely.
Jul 28, 15:45 PDT
Update - Our Engineering team are continuing to investigate the root cause of the delays. Many thanks for your patience while we address this.
Jul 28, 15:35 PDT
Investigating - Our Engineering team are currently investigating reports of case exports being delayed as a high priority. We'll continue to provide updates as we work through this.
Jul 28, 14:45 PDT
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 27, 2016

No incidents reported.

Jul 26, 2016

No incidents reported.

Jul 25, 2016
Resolved - The issue has been fully resolved with no delays, and everything is back to full speed at this time. We thank you for your patience with this!
Jul 25, 13:53 PDT
Update - Emails are being sent out faster than anticipated, and the queue with emails to process is getting smaller by the minute. Thank you for your continued support and patience!
Jul 25, 13:06 PDT
Update - Inbound emails are being processed immediately now.

Outbound emails are still being delayed slightly, but we're continuing to work on the issue.

Thanks so much for your continued patience!
Jul 25, 09:41 PDT
Identified - Inbound and Outbound emails sent through the Postmark service are delayed at the moment.

We are working to restore full speed and appreciate your patience.

Your site will not be affected by this if you're using SMTP and IMAP. This only affects users with a desk-mail.com email address.
Jul 25, 08:47 PDT
Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016

No incidents reported.

Jul 20, 2016

No incidents reported.

Jul 19, 2016

No incidents reported.

Jul 18, 2016
Resolved - This incident has been resolved.
Jul 18, 22:18 PDT
Update - Desk Connect syncing should be catching up, for both inbound and outbound data. We will watch it overnight, and update if we spot any more underlying issues.
Jul 18, 22:02 PDT
Update - Our Engineering team is still working on the delays with Desk Connect and we will continue to provide further updates as they come. Thank you for your patience so far.
Jul 18, 19:56 PDT
Update - Desk Connect outbound sync (Desk to SFDC) is still functional, however inbound sync (SFDC to Desk) is experiencing delays at this time. Engineering is working on the issue currently. We will post the next update in a couple hours.
Jul 18, 17:02 PDT
Update - Desk Connect continues to be working with a small delay. The engineering team is monitoring it and also working on the root cause of the issue earlier and the reason for delays. Sincere thanks for your continued support.
Jul 18, 14:50 PDT
Update - Desk Connect is functional with a delay of about 10-15 min. Our engineering team is still monitoring and working on bringing it upto full speed. Thanks so much for your continued support and cooperation.
Jul 18, 12:49 PDT
Monitoring - We have confirmed that Desk Connect is back to being functional at this time, however we can expect some delays with the sync. The team is working on speeding this up and we will an update as soon as we have one. Thank you very much for the patience and cooperation.
Jul 18, 11:25 PDT
Identified - Our team has been alerted to and is working on fixing an issue where data is not successfully syncing through Desk Connect.

We'll have an update available as our team works through restoring the service fully.
Jul 18, 08:27 PDT
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.