In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:30 PDT
Scheduled - UPDATE:
Our Engineering team has been working continuously to stabilize the system and improve performance. As such we will no longer be processing background jobs, case exports and bulk updates at a slower rate Tuesday through Sunday.

They will still be slowing down processing on Mondays, since it is the busiest day, during peak morning hours (typically 7:30 am Pacific time to 11 am Pacific time) for the time being. These times may vary, and start earlier, if we determine there are performance issues and it is needed. The processing will be slowed down to the minimum amount possible while Engineering continue to monitor and tweak the system.

This is essential to help ensure the continued stability and performance of the remainder of the Desk system. We will update this page again in relation to Monday processing. In the meantime we recommend running bulk updates and case exports later in the day Monday (Pacific time) when there should be less impact. Many thanks for your continued support and patience.
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Agent SSO ? Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
App Integrations ? Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2017

No incidents reported today.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - Our Engineering team implemented a configuration change to address the timeouts with Business Insights. We have been monitoring Business Insights closely since the change and we are no longer seeing timeouts. At this time we are resolving this incident. Thank you for your patience.
Jun 19, 18:10 PDT
Update - We are still investigating Business Insights timeouts. We hope to have more information to share with you shortly.
Jun 19, 13:03 PDT
Update - We are continuing to investigate reports of Business Insights timing out. Once we have more information we will post it here.
Jun 19, 11:09 PDT
Investigating - We are looking into reports of Business Insights timing out.
Jun 19, 10:37 PDT
Resolved - All reports are now loading properly.

Thank you for your patience while we resolved this issue!
Jun 19, 09:52 PDT
Identified - We are working to restore all reports' functionality as quickly as possible.

Thank you for your patience!
Jun 19, 09:37 PDT
Resolved - Agent SSO is functioning properly again.

If you continue to have any issues, please Open a Support Request.
Jun 19, 07:06 PDT
Identified - We have identified the underlying issue and are working quickly to resolve it.

Thank you for your patience!
Jun 19, 06:49 PDT
Investigating - We are looking into reports of Agent SSO into Desk failing.
Jun 19, 06:25 PDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
Resolved - Our Engineering team investigated the login issues with SSO and implemented a solution. You should now be able to login to Desk using SSO without issue. Thank you for your patience while we addressed this.
Jun 16, 10:51 PDT
Investigating - We are receiving some reports of errors when trying to log into Desk using SSO. Out Engineering team is currently investigating this as a high priority. Thank you for your patience.
Jun 16, 10:22 PDT
Resolved - Our DevOps team have now resolved this. We have been continuing to monitor this and thank you for your patience while we investigated and resolved the issue.
Jun 16, 09:17 PDT
Monitoring - Our DevOps team have worked to resolve the issue and Bulk Updates and Case Exports are now running as normal. We will continue to monitor these.
Jun 16, 07:49 PDT
Update - We are currently investigating reports of delays with Bulk Updates on cases as well as case export download delays within Desk. Our DevOps team are currently working to get to the bottom of this. We will post updates as we have them.
Jun 16, 07:28 PDT
Investigating - We are currently investigating reports of delays with Bulk Updates on cases within Desk. Our DevOps team are currently working to get to the bottom of this. We will post updates as we have them.
Jun 16, 07:22 PDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017
Resolved - Our Engineering team identified where the issue was occurring and implemented a solution. We have continued to monitor the situation and Business Insights has been displaying and updating per normal. Many thanks for your patience while we investigated this.
Jun 12, 14:51 PDT
Identified - We're receiving reports of reports timing out again, so we're looking into this once again.
Jun 12, 11:05 PDT
Monitoring - Reports are loading now and shouldn't cause any more problems.

We will continue to monitor the situation on the backend.
Jun 12, 09:16 PDT
Identified - We've identified the issue and are working on a fix now.
Jun 12, 08:46 PDT
Investigating - We are looking into reports of Business Insights reports timing out or not containing any data.

We will provide an update on this as soon as we have one available.
Jun 12, 08:30 PDT
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017
Resolved - We have continued to monitor the situation and Business Insights is functioning as expected. Thank you for your patience while we addressed this.
Jun 9, 20:54 PDT
Monitoring - We have made some changes on our side that should alleviate the issues with Business Insights timing out. We will continue to monitor the system.
Jun 9, 10:47 PDT
Identified - We have identified the issue with Business Insights and are working to resolve it.
Jun 9, 10:29 PDT
Update - We are continuing to investigate timeouts with Business Insights. Once we have more information, we will provide an update.
Jun 9, 10:04 PDT
Investigating - We are currently investigating reports of Business Insights timing out. Once we have more information we will post it here.
Jun 9, 09:30 PDT