In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:30 PDT
Scheduled - UPDATE:
Our Engineering team has been working continuously to stabilize the system and improve performance. As such we will no longer be processing background jobs, case exports and bulk updates at a slower rate Tuesday through Sunday.
They will still be slowing down processing on Mondays, since it is the busiest day, during peak morning hours (typically 7:30 am Pacific time to 11 am Pacific time) for the time being. These times may vary, and start earlier, if we determine there are performance issues and it is needed. The processing will be slowed down to the minimum amount possible while Engineering continue to monitor and tweak the system.
This is essential to help ensure the continued stability and performance of the remainder of the Desk system. We will update this page again in relation to Monday processing. In the meantime we recommend running bulk updates and case exports later in the day Monday (Pacific time) when there should be less impact. Many thanks for your continued support and patience.