All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017
Resolved - The solution our Engineering team implemented should have resolved the issue and cases should now be displaying in the correct filters, based on filter conditions. We will continue to monitor the situation. Thank you for your patience while we addressed this.
Feb 24, 14:44 PST
Identified - Our Engineering team is implementing a solution now to address the filter display issue. We will continue to provide updates as this progresses. Many thanks for your patience.
Feb 24, 14:30 PST
Investigating - We are currently investigating reports of cases displaying in filters that do not meet filter conditions. This is happening in both the Classic and Next Gen Agents. This is being treated as a high priority by our Engineering team and we will continue to provide updates here.
Feb 24, 14:20 PST
Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017
Resolved - This issue should now be resolved, but we are continuing to monitor this closely, to make sure that the updates we made to a number of services have addressed the root cause. If you do notice anything else unexpected, please reach out to Support via support@desk.com. Thank you for your patience while we investigated this.
Feb 15, 15:32 PST
Monitoring - Our engineering team have been investigating this and have made some changes to a number of services to help rectify this. We are monitoring it still, and hope to see improvements moving forward.
Feb 15, 14:48 PST
Update - Our Engineering team are continuing to investigate the cause of updates not immediately displaying within cases as a high priority. Thank you for your patience.
Feb 15, 13:44 PST
Update - Our team is continuing to investigate the underlying issue.

We have received a few reports that this is happening in Classic Agent as well, so we're looking at both Agent Desktops.
Feb 15, 12:21 PST
Investigating - We're looking into some reports of cases not showing updates your Agents have made to them, including replies to customers, changes to labels and custom fields, and notes.

It appears to only affect Next Gen Agent, but we are looking into the issue further.
Feb 15, 11:52 PST
Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.