All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Feb 24, 20:00-21:00 PST
We will be conducting necessary database maintenance this Saturday February 24th 2018. The maintenance will start at 8.00 PM US PT and is expected to be complete by 9.00 PM US PT. We are not expecting access to services to be interrupted during this time. Thank you for your patience
Posted on Feb 20, 18:54 PST
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018
Resolved - We have monitored and the issue looks to be fully resolved. If you still see any issues with Next Gen case layouts, please contact support@desk.com.
Feb 23, 19:19 PST
Monitoring - Monitoring - All systems are operational. We will continue to monitor and test the deployed fix. Thanks for your patience.
Feb 23, 16:56 PST
Identified - Our deploy of the fix for the issues is still ongoing. Thanks for your continued patience.
Feb 23, 14:18 PST
Investigating - We are also looking into reports of Business Insights not loading. This may be related to the issue with Next Gen case layouts. We wil provide another update shortly.
Feb 23, 13:40 PST
Update - We are still working to resolve this issue. We hope to have another update shortly.
Feb 23, 13:06 PST
Update - Our deploy of the fix is still in the works.

Thanks for your patience!
Feb 23, 11:35 PST
Identified - We've identified the issue and are working on a fix for it now.

This only affects the Admin portion of Next Gen Case Layouts. Front end display and functionality does not appear to be affected.
Feb 23, 10:44 PST
Investigating - We're looking into reports of Next Gen Case Layouts missing from the Admin.

We'll have a more detailed update shortly.
Feb 23, 10:36 PST
Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Completed - The scheduled maintenance has been completed. Thanks for your patience!
Feb 17, 20:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 PST
Scheduled - We will be conducting necessary database maintenance this Saturday February 17th 2018. The maintenance will start at 8.00 PM US PT and is expected to be complete by 9.00 PM US PT. We are not expecting access to services to be interrupted during this time. Thank you for your patience
Feb 14, 13:21 PST
Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018
Completed - Everything is now fully operational, thanks for your patience.
Feb 11, 00:49 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 11, 00:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 23:00 PST
Scheduled - We will be conducting necessary database maintenance this Saturday February 10th 2018. The maintenance will start at 11.00 PM US PT and is expected to be complete by 12.00 AM US PT. During this time there may be intermittent access to Desk services. Thank you for your patience.
Feb 6, 18:39 PST