All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Agent SSO ? Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
App Integrations ? Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Completed - Maintenance has now been completed and data has caught up. Thanks for your patience during the maintenance window.
Aug 11, 02:01 PDT
Verifying - The update for Business Insights is now complete. At this time, reporting is catching up and we will provide another update as soon as everything is caught up. Thank you all for your patience.
Aug 10, 22:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 PDT
Scheduled - We will be making an update to Business Insights in order to improve performance on Thursday 10th August starting at 5pm US Pacific Time. Business Insights will be available while this happens. We are estimating the update will take approximately 2 hours. Once the update is complete the Business Insights reporting updater will need to catch up so there will be a delay in data updates during this time. New data will become available within approximately 2 hours of the update. We will provide further information on the System Status page once the update is complete and once data updates have caught up.
Aug 9, 13:59 PDT
Aug 9, 2017
Resolved - We have continued to monitor the situation and have seen no further issues. The processing of updates and messages has caught up and the issue is resolved. Thank you for your patience while we addressed this incident.
Aug 9, 17:06 PDT
Monitoring - All background jobs are processing now. We will monitor the situation for the remainder of the day.

All updates will be processed, though it will take some time to catch up.

No updates, emails, Tweets, or Facebook messages were lost, though it will take some time for them to all process into and out of Desk.
Aug 9, 12:38 PDT
Update - Our team is continuing to work to identify the source of the issue.

Thank you for your continued patience.
Aug 9, 11:52 PDT
Identified - We've identified an issue with background jobs not properly processing and are quickly moving to get to the bottom of it.
Aug 9, 10:52 PDT
Update - Some customers are reporting that inbound emails are not being processed, either.

We are looking into both directions now and will have an update shortly.
Aug 9, 10:46 PDT
Investigating - We are looking into reports of emails not sending out from Desk.
Aug 9, 10:44 PDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.