This incident has been resolved.
Jul 18, 22:18 PDT
Desk Connect syncing should be catching up, for both inbound and outbound data. We will watch it overnight, and update if we spot any more underlying issues.
Jul 18, 22:02 PDT
Our Engineering team is still working on the delays with Desk Connect and we will continue to provide further updates as they come. Thank you for your patience so far.
Jul 18, 19:56 PDT
Desk Connect outbound sync (Desk to SFDC) is still functional, however inbound sync (SFDC to Desk) is experiencing delays at this time. Engineering is working on the issue currently. We will post the next update in a couple hours.
Jul 18, 17:02 PDT
Desk Connect continues to be working with a small delay. The engineering team is monitoring it and also working on the root cause of the issue earlier and the reason for delays. Sincere thanks for your continued support.
Jul 18, 14:50 PDT
Desk Connect is functional with a delay of about 10-15 min. Our engineering team is still monitoring and working on bringing it upto full speed. Thanks so much for your continued support and cooperation.
Jul 18, 12:49 PDT
We have confirmed that Desk Connect is back to being functional at this time, however we can expect some delays with the sync. The team is working on speeding this up and we will an update as soon as we have one. Thank you very much for the patience and cooperation.
Jul 18, 11:25 PDT
Our team has been alerted to and is working on fixing an issue where data is not successfully syncing through Desk Connect.
We'll have an update available as our team works through restoring the service fully.
Jul 18, 08:27 PDT