We have resolved this issue. Thank you so much for your patience!
Sep 20, 12:27 PDT
We are still working to resolve the issues with Next Gen. In the interim, if you are using Classic Agent as a workaround, please note there may be some system lag which we are looking into as well. Thank you for your patience.
Sep 20, 11:38 PDT
We have identified the cause of the issue on our side and are working to resolve it. Once we have more information, we will provide an update.
Sep 20, 10:58 PDT
We are continuing to investigate the issues with Next Gen Agent. Once we have further information, we will provide an update. Thanks for your continuing patience.
Sep 20, 10:36 PDT
While we investigate the issue you may see case filters not loading properly in Next Gen as well as errors when attempting to send replies out from Next Gen. In the interim, you can continue to use Classic Agent, as it appears to be unaffected.
Sep 20, 09:34 PDT
We are continuing to investigate issues with Next Gen not loading properly. Thank you for you patience.
Sep 20, 09:31 PDT
We are currently investigating reports of Next Gen being down, displaying an error message.
Sep 20, 08:54 PDT