All Systems Operational
Agent Desktop Operational
Case Filters Operational
Case Search Operational
Classic Agent Operational
Next Generation Agent Operational
Agent SSO ? Operational
Support Centers Operational
Search Operational
Private Portal Operational
Contact Forms Operational
Article Images Operational
Admin Panel Operational
API Operational
Case Channels Operational
Email Operational
Q&A Operational
Chat Operational
Phone Operational
Twitter Operational
Facebook Operational
Business Insights Operational
Dashboard Operational
Overview Report Operational
Groups Report Operational
Agents Report Operational
Labels Report Operational
Custom Fields Report Operational
Macros Report Operational
Segmentation Report Operational
Companies Report Operational
Content Report Operational
Desk Connect Operational
Background Services Operational
Bulk Updates Operational
Case Exports Operational
App Integrations ? Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017
Resolved - Inbound and Outbound email jobs are catching up now. You should start to see cases flowing in and replies sending out normally. We will continue to monitor the system. Thank you for your patience.
Jul 19, 13:49 PDT
Investigating - We are looking into reports of emails being slow to send out of Desk, as well as be received into Desk.

An update will be posted shortly when we've identified the issue.
Jul 19, 12:28 PDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Completed - The scheduled maintenance has been completed.
Jul 10, 12:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:30 PDT
Scheduled - UPDATE:
Our Engineering team has been working continuously to stabilize the system and improve performance. As such we will no longer be processing background jobs, case exports and bulk updates at a slower rate Tuesday through Sunday.

They will still be slowing down processing on Mondays, since it is the busiest day, during peak morning hours (typically 7:30 am Pacific time to 11 am Pacific time) for the time being. These times may vary, and start earlier, if we determine there are performance issues and it is needed. The processing will be slowed down to the minimum amount possible while Engineering continue to monitor and tweak the system.

This is essential to help ensure the continued stability and performance of the remainder of the Desk system. We will update this page again in relation to Monday processing. In the meantime we recommend running bulk updates and case exports later in the day Monday (Pacific time) when there should be less impact. Many thanks for your continued support and patience.
May 22, 17:40 PDT
Resolved - Our development team has identified the issue causing the timeouts and has put a fix into place. You should be able to run Business Insights reports now. Please note that data for today will be delayed in the reporting until later this afternoon. Thank you for your patience.
Jul 10, 10:17 PDT
Investigating - We are currently investigating reports of Business Insights timeouts. Once we have more information, we will post it here.
Jul 10, 08:42 PDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.

Jul 6, 2017

No incidents reported.