We have continued to monitor the situation and have seen no further issues. The processing of updates and messages has caught up and the issue is resolved. Thank you for your patience while we addressed this incident.
Aug 9, 17:06 PDT
All background jobs are processing now. We will monitor the situation for the remainder of the day.
All updates will be processed, though it will take some time to catch up.
No updates, emails, Tweets, or Facebook messages were lost, though it will take some time for them to all process into and out of Desk.
Aug 9, 12:38 PDT
Our team is continuing to work to identify the source of the issue.
Thank you for your continued patience.
Aug 9, 11:52 PDT
We've identified an issue with background jobs not properly processing and are quickly moving to get to the bottom of it.
Aug 9, 10:52 PDT
Some customers are reporting that inbound emails are not being processed, either.
We are looking into both directions now and will have an update shortly.
Aug 9, 10:46 PDT
We are looking into reports of emails not sending out from Desk.
Aug 9, 10:44 PDT