All Systems Operational
Agent Desktop Operational
Case Filters   Operational
Case Search   Operational
Classic Agent   Operational
Next Generation Agent   Operational
Agent SSO   ? Operational
Support Centers Operational
Search   Operational
Private Portal   Operational
Contact Forms   Operational
Article Images   Operational
Admin Panel   Operational
API   Operational
Case Channels Operational
Email   Operational
Q&A   Operational
Chat   Operational
Phone   Operational
Twitter   Operational
Facebook   Operational
Business Insights Operational
Dashboard   Operational
Overview Report   Operational
Groups Report   Operational
Agents Report   Operational
Labels Report   Operational
Custom Fields Report   Operational
Macros Report   Operational
Segmentation Report   Operational
Companies Report   Operational
Content Report   Operational
Desk Connect   Operational
Background Services Operational
Bulk Updates   Operational
Case Exports   Operational
App Integrations   ? Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2018
Resolved - This issue has been resolved and email is catching up. Thank you for your patience!
Jun 22, 09:04 PDT
Update - We are continuing to monitor for any further issues.
Jun 22, 09:02 PDT
Monitoring - The issue has been resolved and we're monitoring the situation further.

The inbound and outbound queues should be caught up shortly.
Jun 22, 08:42 PDT
Update - Our team is still looking at the root cause of the issue and hope to have it resolved shortly.
Jun 22, 08:15 PDT
Identified - Our team has identified a backlog of emails and are working to resolve the underlying issue.

Thanks for your continued patience!
Jun 22, 07:41 PDT
Investigating - We're looking into reports of slow processing of inbound and outbound emails.
Jun 22, 07:12 PDT
Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.