Issues with inbound and outbound email
Incident Report for Desk
Resolved
This incident has been resolved.
Posted Apr 11, 2019 - 16:26 PDT
Monitoring
We have put in place a fix for the issues we have been experiencing. This includes seeing duplicate emails sending out on Cases.
Posted Apr 11, 2019 - 16:07 PDT
Update
We are continuing to investigate this issue.
Posted Apr 11, 2019 - 15:52 PDT
Update
Our development team has identified the issue and working on a fix currently. Thank you again for your patience.
Posted Apr 11, 2019 - 14:28 PDT
Update
Our development team is still working to identify and resolve the issue with inbound and outbound mail. Thank you for your patience while we address this.
Posted Apr 11, 2019 - 13:57 PDT
Update
Our team is continuing to investigate this issue and we hope to have more information soon.
Posted Apr 11, 2019 - 13:27 PDT
Investigating
We are currently investigating delays with inbound and outbound email. Once we have more information, we will post it here.
Posted Apr 11, 2019 - 13:04 PDT