Next Gen Agent Not Loading
Incident Report for Desk
Resolved
This incident has been resolved.
Posted Jul 01, 2019 - 18:31 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 01, 2019 - 18:14 PDT
Identified
We have identified the issue and are restoring access now. Please refresh and clear your cache on Next Gen Agent.

Thanks for your patience so far.
Posted Jul 01, 2019 - 18:09 PDT
Investigating
We're currently investigating an issue where Next Gen Agent isn't loading. Please use Classic Agent for the time being.

Sorry for the interruption.
Posted Jul 01, 2019 - 17:58 PDT
This incident affected: Agent Desktop (Next Generation Agent).